Do not contact.

The do-not-contact list holds the email addresses and numbers that nothing is ever sent to from VOBIX.

Add someone from their card

1. Open the lead. Find Conversation.
2. Press Do not email this address or Do not text this number.
3. The card now says the address is on the list, and the reply box for it is gone.

Add someone from the list

1. Open Business settings, then Do not contact.
2. Choose Email or Text messages.
3. Type the address or the number. Add a note if you like.
4. Press Add to the list.

Nothing is sent to them when you add them.

Take someone off the list (owners)

1. Open Do not contact.
2. Press Allow again beside the address.
3. Press Yes, allow it again.

Good to know

• A client who writes STOP or unsubscribe is added by itself. The list shows "They asked to stop".
• Email and text are separate. Someone who asked not to be texted can still be emailed.
• VOBIX refuses the message for everyone, whoever tries to send it.
• A number is the same number however it is written. (415) 555-0188, 415.555.0188, +1 415 555 0188 and (415) 555-0188 x12 are one number. An extension does not get past the list.
• The list keeps the full number, with its country: +14155550188. A text is sent to that same full number, so the list and the send can never disagree.
• A phone field must hold one number. Two numbers in one box, letters, or a slash cannot be added to the list. VOBIX says "That does not look like a phone number." Type one number.
• Which numbers VOBIX understands today: United States, Canada and the other countries that share their numbering plan, written the usual way. Any other country: type the number with a plus sign and its country code, like +44 20 7946 0018.
• Field staff do not see this page. It holds addresses of clients that are not theirs. A card that is theirs still says in its timeline when its address went onto the list.
• The list shows who added each address, and when.