What it is: a second step when you sign in. First your password, then a 6-digit code from an app on your phone. If someone ever learns your password, they still cannot get in without your phone.
What you need: your phone, with an authenticator app. Google Authenticator, Microsoft Authenticator and 1Password all work. They are free.
Steps
- Open Your account (on a phone: the Account tab).
- Find Two-step sign-in. Type your password and press Set up two-step sign-in.
- VOBIX shows a key: a long line of letters and numbers.
- In your authenticator app, choose add an account, then enter a setup key. Type VOBIX as the name and type in the key. If you are reading this on the same phone, press Open it in your app instead.
- The app now shows a 6-digit code that changes every 30 seconds. Type the code into VOBIX and press Turn on two-step sign-in.
- VOBIX shows your backup codes. Save them now (see below). They are shown this one time.
From now on, signing in asks for your password, then the code from your app.
Your other devices are signed out. The moment two-step sign-in is turned on, every other phone, tablet or computer that was signed in to your account is signed out. The device you are on stays signed in. On the others, sign in again with your password and a code. (If VOBIX says your other devices could not be signed out, press Sign out everywhere lower on the same screen, then sign in again.)
Backup codes: what they are for
You get ten backup codes. Each one signs you in once if you cannot use your phone: it is lost, broken, or you got a new one.
- Keep them away from your phone. Print them, or put them in a password manager.
- To use one, sign in with your password, then choose I cannot get to my app. Use a backup code.
- Used a few, or lost the list? Open Your account, choose Get new backup codes and type your password. The old codes stop working.
Turning it off
Open Your account, choose Turn it off under Two-step sign-in, and type your password.
If it goes wrong
- "That is not your password." Type the password you sign in with.
- "That code did not work." Codes change every 30 seconds. Type the newest one. Also check that your phone's clock is set automatically.
- You closed the page before saving the backup codes. Choose Get new backup codes.
- New phone, no backup codes. You cannot sign in without one of the two, and there is no self-service way back in yet. Use the Contact page on the VOBIX website, and write from the email on your account. on your account.